--- title: Are you shown an error message when you connect to your Micro-I from within the portal? description: Troubleshoot Micro-I connection errors in the FECPAK G2 portal with step-by-step solutions for power, battery, network, Wi‑Fi, and connectivity issues. --- [Skip to content](https://help.fecpak.com/en-nz/are-you-shown-an-error-message-when-you-connect-to-your-micro-i-from-within-the-portal#main-content) English - New Zealand Show submenu for translations [![FECPAK\_Logo\_Blue](https://help.fecpak.com/hs-fs/hubfs/FECPAK_Logo_Blue.png?width=306&height=80&name=FECPAK_Logo_Blue.png)](https://help.fecpak.com/en-nz?hsLang=en-nz) Open main navigation Close main navigation - English - New Zealand Show submenu for translations - [Contact us](mailto:hello@fecpak.com) [Contact us](mailto:hello@fecpak.com) How can we help you? - There are no suggestions because the search field is empty. 1. [FECPAK](https://help.fecpak.com/en-nz?hsLang=en-nz) 2. [RATA Platform](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz) 3. [Networking](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz#networking) # Are you shown an error message when you connect to your Micro-I from within the portal? ### BEHAVIOUR YOU MAY EXPERIENCE: **You are shown an error message when you connect to your Micro-I from within [https://online.fecpakg2.com](https://online.fecpakg2.com). The error message is:** - **'This site can't be reached' in Chrome** - **'The connection has timed out' in Firefox** - **'Hmmm... can't reach this page' in Edge.** ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/1500000376582.png?width=352&height=264&name=1500000376582.png)![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/1500000376622.png?width=352&height=264&name=1500000376622.png) ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/1500000376602.png?width=352&height=264&name=1500000376602.png)![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/360099247054.png?width=352&height=264&name=360099247054.png)![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/360101474973.png?width=352&height=264&name=360101474973.png)   --- ### 1. MICRO-I IS TURNED OFF > It may be that your Micro-I is turned off. ### Resolve the issue #### 1. Turn on your Micro-I  1. Press the power button on your Micro-I for two seconds to turn it on: - the power button's back-light will flash red and green before settling on green - your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23078285034777.jpg?width=355&height=266&name=23078285034777.jpg) #### 2. If applicable, connect your computer to your Micro-I  ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900008710123.png?width=355&height=266&name=900008710123.png) ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900007783546.jpg?width=355&height=266&name=900007783546.jpg) #### 3. Log in to your Micro-I 1. Visit the FECPAKG2 portal and log in when prompted. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/30172189818393.png?width=355&height=269&name=30172189818393.png) ### Help Centre | ![](https://techiongroup.zendesk.com/hc/article_attachments/360096252833) | Please follow a video tutorial on the recommended way to turn on your Micro-I at [https://u.fecpakg2.com/hlp-fcpk-trnn](https://u.fecpakg2.com/hlp-fcpk-trnn). | | --- | --- | --- ### 2. MICRO-I'S BATTERY CHARGE IS LOW > If the previous solution did not resolve the issue, it may be that your Micro-I's battery charge is too low to power up all the Micro-I's components.  ### Resolve the issue #### 1. Turn off your Micro-I  1. If your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off: - the power button's backlight will turn off after flashing red - your Micro-I's internal light will turn off after flashing amber. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23078340116633.jpg?width=355&height=266&name=23078340116633.jpg) #### 2. Connect your Micro-I to external power 1. Plug your Micro-I's power adapter into a wall socket and the other end (Micro-USB) into your Micro-I. 2. Turn on the power at the wall socket. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23078285043737.jpg?width=355&height=266&name=23078285043737.jpg) #### 3. Turn on your Micro-I 1. Press the power button on your Micro-I for two seconds to turn it on: - the power button's back-light will flash red and green before settling on green - your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23078285034777-1.jpg?width=355&height=266&name=23078285034777-1.jpg) #### 4. Log in to your Micro-I 1. Visit the FECPAKG2 portal and log in when prompted. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/30172189818393-1.png?width=355&height=269&name=30172189818393-1.png)   --- ### 3. MICRO-I LOST ITS CONNECTION TO THE NETWORK > If the previous solution did not resolve the issue, it may be that your Micro-I was disconnected from your network: > > - your Micro-I, Wi-Fi router or network access point dropped the connection > - the Ethernet cable, if used, was removed. ### Resolve the issue #### 1. Turn off your Micro-I  1. If your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off: - the power button's backlight will turn off after flashing red - your Micro-I's internal light will turn off after flashing amber. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23078340116633-1.jpg?width=355&height=266&name=23078340116633-1.jpg) #### 2. Turn on your Micro-I 1. Press the power button on your Micro-I for two seconds to turn it on: - the power button's back-light will flash red and green before settling on green - your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23078285034777-2.jpg?width=355&height=266&name=23078285034777-2.jpg) #### 3. Log in to your Micro-I 1. Visit the FECPAKG2 portal and login if you were logged out. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/30172189818393-2.png?width=355&height=269&name=30172189818393-2.png) ### Help Centre | ![](https://techiongroup.zendesk.com/hc/article_attachments/360096252833) | Please refer to the Help Centre for further information on connecting your computer to your Micro-I at [https://online.fecpakg2.com/help-connect-micro-i-100](https://online.fecpakg2.com/help-connect-micro-i-100). | | --- | --- | --- ### 4. MICRO-I IS NOT SET UP TO CONNECT TO A NETWORK > If the previous solution did not resolve the issue, it may be that your Micro-I is not set up to connect to your network: > > - the set-up procedure was not performed > - the set-up procedure was interrupted > - your Wi-Fi password changed. ### Resolve the issue #### 1. Connect your computer to your Micro-I  ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900008710123-1.png?width=355&height=266&name=900008710123-1.png) ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900007783546-1.jpg?width=355&height=266&name=900007783546-1.jpg) #### 2. Connect your Micro-I to the Internet 1. Open your browser on the computer you used to connect to your Micro-I and go to [http://10.11.12.1/scan](http://10.11.12.1/scan): 1. select 'Ethernet', or scan for a list of available Wi-Fi networks 2. select the Wi-Fi network you would like to connect to, which needs to be the same network your computer, laptop or tablet is connected to 3. enter your Wi-Fi password and select 'Connect'. 2. Wait for your account information to download to your Micro-I. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/30172189831577.png?width=355&height=141&name=30172189831577.png) #### 3. Reconnect your computer to your Wi-Fi network: 1. Select the Wi-Fi settings icon from the system tray on your computer. 2. Select your Wi-Fi network. 3. Select the ‘Connect’ option. 4. Wait for your computer to connect to your network. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900008710103.png?width=355&height=266&name=900008710103.png) #### 4. Log in to your Micro-I 1. Visit the FECPAKG2 portal and log in when prompted. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/30172189818393-3.png?width=355&height=269&name=30172189818393-3.png) ### Help Centre | ![](https://techiongroup.zendesk.com/hc/article_attachments/360096252833) | Please refer to the Help Centre for further information on connecting your computer to your Micro-I at [https://online.fecpakg2.com/help-connect-micro-i-100](https://online.fecpakg2.com/help-connect-micro-i-100). | | --- | --- | | ![](https://techiongroup.zendesk.com/hc/article_attachments/360096252833) | Please refer to the Help Centre for further information on connecting your Micro-I to the Internet at [https://online.fecpakg2.com/help-ethernet](https://online.fecpakg2.com/help-ethernet). | --- ### 5. MICRO-I IS NOT CONNECTED TO THE SAME NETWORK AS THE COMPUTER > If the previous solution did not resolve the issue, it may be that: > > - your Micro-I is not connected to the same network as your computer, laptop or tablet > - your Micro-I is connected to the same network as your computer, laptop or tablet, but devices on your network cannot see each other > - your Micro-I is connected to your network by Wi-Fi and your computer, laptop or tablet is connected to your network by Ethernet, but devices connected by Ethernet cannot see devices connected by Wi-Fi. > > If you are in a commercial or laboratory setting, there may be restrictions, isolations or segragations on the network: > > - your Micro-I cannot send or receive network traffic > - your Micro-I cannot see other devices connected to the network. ### Resolve the issue #### 1. Connect your computer to your Micro-I  ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900008710123-2.png?width=355&height=266&name=900008710123-2.png) ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900007783546-2.jpg?width=355&height=266&name=900007783546-2.jpg) #### 2. Connect your Micro-I to the Internet 1. Open your browser on the computer you used to connect to your Micro-I and go to [http://10.11.12.1/scan](http://10.11.12.1/scan): 1. select 'Ethernet', or scan for a list of available Wi-Fi networks 2. select the Wi-Fi network you would like to connect to, which needs to be the same network your computer, laptop or tablet is connected to 3. enter your Wi-Fi password and select 'Connect'. 2. Wait for your account information to download to your Micro-I. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/30172189831577-1.png?width=355&height=141&name=30172189831577-1.png) #### 3. Reconnect your computer to your Wi-Fi network: 1. Select the Wi-Fi settings icon from the system tray on your computer. 2. Select your Wi-Fi network. 3. Select the ‘Connect’ option. 4. Wait for your computer to connect to your network. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900008710103-1.png?width=355&height=266&name=900008710103-1.png) #### 4. Log in to your Micro-I  1. Visit the FECPAKG2 portal, and log in when prompted if you were logged out. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/30172189818393-4.png?width=355&height=269&name=30172189818393-4.png) #### 5. In a commercial or laboratory setting: 1. Check with your local IT team that the network you are connecting the Micro-I to is the same network as the one your computer, laptop or tablet is connected to. 2. Confirm with your local IT team that there are no restrictions on the network that prevent the Micro-I from being seen on the network or from connecting to the Internet. 3. If there are restrictions, have your local IT team open the relevant network ports to allow inbound and outbound traffic from the Micro-I. See 'Firewall configuration' at [https://online.fecpakg2.com/help-troubleshooting](https://online.fecpakg2.com/help-troubleshooting). ### Help Centre | ![](https://techiongroup.zendesk.com/hc/article_attachments/360096252833) | Please refer to the Help Centre for further information on connecting your computer to your Micro-I at [https://online.fecpakg2.com/help-connect-micro-i-100](https://online.fecpakg2.com/help-connect-micro-i-100). | | --- | --- | | ![](https://techiongroup.zendesk.com/hc/article_attachments/360096252833) | Please refer to the Help Centre for further information on connecting your Micro-I to the Internet at [https://online.fecpakg2.com/help-ethernet](https://online.fecpakg2.com/help-ethernet). | --- ### WORKAROUND #### 1. Turn off your Micro-I  1. If your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off: - the power button's backlight will turn off after flashing red - your Micro-I's internal light will turn off after flashing amber. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23078340116633-2.jpg?width=355&height=266&name=23078340116633-2.jpg) #### 2. Turn on your Micro-I  1. Press the power button on your Micro-I for two seconds to turn it on: - the power button's back-light will flash red and green before settling on green - your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23078285034777-3.jpg?width=355&height=266&name=23078285034777-3.jpg) #### 3. Connect your computer to your Micro-I  1. Connect one end of the Micro-I USB cable to your computer and the other end to your Micro-I. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900007783546-3.jpg?width=355&height=266&name=900007783546-3.jpg) #### 4. Connect your Micro-I to the Internet 1. Open your browser on the computer you used to connect to your Micro-I and go to [http://10.11.12.1/scan](http://10.11.12.1/scan). 2. Select 'Ethernet'. 3. Wait while your account information downloads. This may take a few minutes. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/30172189831577-2.png?width=355&height=141&name=30172189831577-2.png) #### 5. Log in to your Micro-I 1. 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