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Are your sample images partially or completely black?

BEHAVIOUR YOU MAY EXPERIENCE:

Your sample images appear partially or completely black.

1. CASSETTE IS NOT INSERTED FAR ENOUGH

It may be that you did not insert the cassette far enough into the Micro-I, and the motorised wheel was not able to grab a hold of the cassette.

Resolve the issue

1. Remove the cassette

  1. Pull the cassette out gently from the front of your Micro-I.

2. Reload the web page

  1. Refresh your web page by holding down the 'Ctrl' key while pressing 'F5'.

3. Return to your submission

  1. If you were taken away from the sample submission form:
    1. Select 'edit a submission'
    2. Select the sample you want to submit.

4. Check your sample

  1. Confirm that your fill is still good:
    • if not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette
    • if not and your sample has been resting in the sedimenter/saline for more than an hour, prepare a new sample.

5. Insert the cassette

  1. When prompted:
    1. Hold the cassette as still and level as possible
    2. Gently insert the cassette into your Micro-I, leading with the pointed end
    3. Ensure the cassette is pushed as far in until you feel resistance from the motors.

Help Centre

Please refer to the Help Centre for a video on the recommended way of inserting a cassette at https://u.fecpakg2.com/hlp-fcpk-insrt.

2. THE CASSETTE WAS INSERTED TOO FAR

If the previous solution did not resolve the issue, it may be that you pushed the cassette in too far when you inserted it.

Resolve the issue

1. Remove the cassette

  1. Pull the cassette out gently from the back of your Micro-I.

2. Reload the web page

  1. Refresh your web page by holding down the 'Ctrl' key while pressing 'F5'.

3. Return to your submission

  1. If you were taken away from the sample submission form:
    1. Select 'edit a submission'
    2. Select the sample you want to submit.

4. Check your sample

  1. Confirm that your fill is still good:
    • if not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette
    • if not and your sample has been resting in the sedimenter/saline for more than an hour, prepare a new sample.

5. Insert the cassette

  1. When prompted:
    1. Hold the cassette as still and level as possible
    2. Gently insert the cassette into your Micro-I, leading with the pointed end
    3. Ensure the cassette is pushed as far in until you feel resistance from the motors.

Help Centre

Please refer to the Help Centre for a video on the recommended way of inserting a cassette at https://u.fecpakg2.com/hlp-fcpk-insrt.

3. THE PROXIMITY SENSOR DOES NOT DETECT THE CASSETTE

If the previous solution did not resolve the issue, it may be that the proximity sensor did not detect the cassette.

Resolve the issue

1. Remove the cassette

  1. Pull the cassette out gently from the back of your Micro-I.

2. Turn off your Micro-I 

  1. If your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off:
    • The power button's backlight will turn off after flashing red.
    • Your Micro-I's internal light will turn off after flashing amber.

3. Inspect your Micro-I

  1. Check inside your Micro-I chamber to see if the reflective strip is attached to the top, and is not bent or folded over.

4. If the reflective strip is properly attached

    1. Turn on your Micro-I:
      1. Press the power button on your Micro-I for two seconds to turn it on:
        • the power button's back-light will flash red and green before settling on green
        • your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready.
    1. Log in to your Micro-I:
      1. visit the FECPAKG2 portal and log in when prompted.
    1. Return to your submission:
      1. Select 'edit a submission'.
      2. Select the relevant Micro-I, if prompted.
      3. Select the sample you want to submit.
    1. Check your sample:
      1. confirm that your fill is still good:
        • if not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette
        • if not and your sample has been resting in the sedimenter/saline for more than an hour, prepare a new sample.
    1. Insert the cassette:
      1. when prompted:
        1. Hold the cassette as still and level as possible
        2. Gently insert the cassette into your Micro-I, leading with the pointed end
        3. Ensure the cassette is pushed as far in until you feel resistance from the motors.

5. If the reflective strip is not properly attached or your sample images are still partially or completely black, prepare your Micro-I for Techion Support to connect to it remotely

    1. Turn off your Micro-I:
      1. if your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off:
        • The power button's backlight will turn off after flashing red.
        • Your Micro-I's internal light will turn off after flashing amber.
    1. Connect your Micro-I to your network:
      1. Move your Micro-I near your Wi-Fi router or network access point
      2. Plug one end of the Ethernet cable into your Micro-I and the other end into your Wi-Fi router or network access point.
    1. Connect your Micro-I to external power:
      1. Plug your Micro-I's power adapter into a wall socket and the other end (Micro-USB) into your Micro-I
      2. Turn on the power at the wall socket.
    1. Turn on your Micro-I:
      1. Press the power button on your Micro-I for two seconds to turn it on:
        • the power button's back-light will flash red and green before settling on green
        • your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready.
    1. Insert a cassette:
      • Insert a full cassette partway through your Micro-I, gently pushing it in until the cassette starts protruding out the back of your Micro-I.

6. Contact Techion Support

  1. Please contact Techion Support via https://u.fecpakg2.com/support, and provide:
    • The serial number of your Micro-I (i.e. MX-MIC-XXXX-X-XXXXXXXXXX)
    • Your first and last names
    • Your email address
    • Your telephone number
    • Mention if the reflective tape is present, bent, folded over, or not attached at all.

7. For Techion Support

  1. Test Micro-I proximity sensor.

Help Centre

Please refer to the Help Centre for a video on the recommended way of inserting a cassette at https://u.fecpakg2.com/hlp-fcpk-insrt.

 

4. THE INTERNAL LED IS FAULTY

If the previous solution did not resolve the issue, it may be that the Micro-I's internal LED is faulty.

Resolve the issue

1. Remove the cassette

  1. Pull the cassette out gently from the back of your Micro-I.

2. Inspect your Micro-I :

  1. Check inside your Micro-I to see if the LED light is turned on.

3. If the LED is glowing white:

    1. Log in to your Micro-I:
      1. visit the FECPAKG2 portal and log in when prompted.
    1. Return to your submission:
      1. Select 'Edit a submission'.
      2. Select the relevant Micro-I, if prompted.
      3. Select the sample you want to submit.
    1. Check your sample:
      1. Confirm that your fill is still good:
        • If not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette
        • If not and your sample has been resting in the sedimenter/saline for more than an hour, prepare a new sample.
    1. Insert the cassette:
      1. when prompted:
        1. Hold the cassette as still and level as possible
        2. Gently insert the cassette into your Micro-I, leading with the pointed end
        3. Ensure the cassette is pushed as far in until you feel resistance from the motors.

4. If the LED is not turned on, is flashing or glowing amber, is not glowing white or the sample images are still appearing partially or completely black, prepare your Micro-I for Techion Support to connect to it remotely

    1. Turn off your Micro-I:
      • if your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off:
        • The power button's backlight will turn off after flashing red.
        • Your Micro-I's internal light will turn off after flashing amber.
    1. Connect your Micro-I to your network:
      • move your Micro-I near your Wi-Fi router or network access point
      • plug one end of the Ethernet cable into your Micro-I and the other end into your Wi-Fi router or network access point.
    1. Connect your Micro-I to external power:
      • Plug your Micro-I's power adapter into a wall socket and the other end (Micro-USB) into your Micro-I
      • turn on the power at the wall socket.
    1. Turn on your Micro-I:
      • Press the power button on your Micro-I for two seconds to turn it on:
        • The power button's back-light will flash red and green before settling on green
        • Your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready.
    1. Insert a cassette:
      • insert a full cassette partway through your Micro-I, gently pushing it in until the cassette starts protruding out the back of your Micro-I.

5. Contact Techion Support

  1. Please contact Techion Support via https://u.fecpakg2.com/support, and provide:
    • The serial number of your Micro-I (i.e. MX-MIC-XXXX-X-XXXXXXXXXX)
    • Your first and last names
    • Your email address
    • Your telephone number
    • Mention that your sample images are partially or completely black.

6. For Techion Support

  1. Test Micro-I LED.

Help Centre

Please refer to the Help Centre for a video on the recommended way of inserting a cassette at https://u.fecpakg2.com/hlp-fcpk-insrt.