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Are your submissions not uploading?

BEHAVIOUR YOU MAY EXPERIENCE:

When visiting 'Upload submissions' after selecting the 'Upload' button, your submissions are still listed as pending upload.

 

1. MICRO-I IS TURNED OFF

It may be that your Micro-I turned off after you selected the 'Upload' button.

Resolve the issue

1. Turn on your Micro-I

  1. Press the power button on your Micro-I for two seconds to turn it on:
    • the power button's back-light will flash red and green before settling on green
    • your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready.

2. If applicable, connect your computer to your Micro-I

    1. Connect using your Micro-I's mobile hotspot:
      1. select the Wi-Fi settings icon from the system tray on your computer
      2. note down the network your computer is currently connected to
      3. select your Micro-I (e.g. MX-MIC-XXXX-X-XXXXXXXXXX)
        • the serial number of your Micro-I is printed on the bottom of your Micro-I.
      4. enter your Micro-I's password and select 'Connect'
        • the password of your Micro-I is printed on the bottom of your Micro-I.
      5. select the ‘Connect’ option
      6. wait for your computer to connect to your Micro-I.
    1. Or, connect using the Micro-I USB cable:
      1. connect one end of the Micro-I USB cable to your computer and the other end to your Micro-I.

3. Log in to your Micro-I 

  1. Visit the FECPAKG2 portal and log in when prompted.

4. Return to the list of your pending uploads

  1. Select 'upload submissions'
  2. Select the 'Upload' button.

5. Select the 'Upload' button

  1. Wait for your samples to upload to the Cloud.

Help Centre

Please follow a video tutorial on the recommended way to turn on your Micro-I at https://u.fecpakg2.com/hlp-fcpk-trnn.

2. MICRO-I'S BATTERY CHARGE IS LOW

If the previous solution did not resolve the issue, it may be that your Micro-I's battery charge is too low to power up all the Micro-I's components.

Resolve the issue

1. Turn off your Micro-I 

  1. If your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off:
    • the power button's backlight will turn off after flashing red
    • your Micro-I's internal light will turn off after flashing amber.

2. Connect your Micro-I to external power

  1. Plug your Micro-I's power adapter into a wall socket and the other end (Micro-USB) into your Micro-I.
  2. Turn on the power at the wall socket.

3. Turn on your Micro-I 

  1. Press the power button on your Micro-I for two seconds to turn it on:
    • the power button's back-light will flash red and green before settling on green
    • your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready.

4. If applicable, connect your computer to your Micro-I 

    1. Connect using your Micro-I's mobile hotspot:
      1. select the Wi-Fi settings icon from the system tray on your computer
      2. note down the network your computer is currently connected to
      3. select your Micro-I (e.g. MX-MIC-XXXX-X-XXXXXXXXXX)
        • the serial number of your Micro-I is printed on the bottom of your Micro-I.
      4. enter your Micro-I's password and select 'Connect'
        • the password of your Micro-I is printed on the bottom of your Micro-I.
      5. select the ‘Connect’ option
      6. wait for your computer to connect to your Micro-I.
    1. Or, connect using the Micro-I USB cable:
      1. connect one end of the Micro-I USB cable to your computer and the other end to your Micro-I.

5. Log in to your Micro-I 

  1. Visit the FECPAKG2 portal and log in when prompted.

6. Return to the list of your pending uploads

  1. Select 'Upload submissions'
  2. Select the 'Upload' button.

5. Select the 'Upload ' button

  1. Wait for your samples to upload to the Cloud.

 

3. MICRO-I LOST ITS CONNECTION TO THE NETWORK

If the previous solution did not resolve the issue, it may be that your Micro-I was disconnected from your network after you selected the 'Upload' button:
  • your Micro-I, Wi-Fi router or network access point dropped the connection
  • the Ethernet cable, if used, was removed.

Resolve the issue

1. Remove the cassette

  1. Pull the cassette out gently from the front of your Micro-I.

2. Turn off your Micro-I 

  1. If your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off:
    • the power button's backlight will turn off after flashing red
    • your Micro-I's internal light will turn off after flashing amber.

3. Inspect the equipment

  1. If applicable, check that the Ethernet cable is plugged in and is not visibly damaged.
  2. If the Ethernet cable is visibly damaged, please replace it.

4. Turn on your Micro-I 

  1. Press the power button on your Micro-I for two seconds to turn it on:
    • the power button's back light will flash red and green before settling on green
    • your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready.

5. Log in to your Micro-I

  1. Visit the FECPAKG2 portal and log in when prompted.

6. Return to the list of your pending uploads

  1. Select 'Upload submissions'
  2. Select the 'Upload' button.

Help Centre

Please refer to the Help Centre for further information on connecting your Micro-I to the Internet at https://online.fecpakg2.com/help-ethernet.

5. DATA ON YOUR MICRO-I CAN NOT BE UPLOADED

If the previous solution did not resolve the issue, it may be that incompatible data was stored as a part of your submission, which prevents your submissions from uploading to the Cloud.

Resolve the issue

1. Prepare your Micro-I for Techion Support to connect to it remotely

    1. Turn off your Micro-I:
      • if your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off:
        • the power button's backlight will turn off after flashing red
        • your Micro-I's internal light will turn off after flashing amber.
    1. Connect your Micro-I to your network:
      • move your Micro-I near your Wi-Fi router or network access point
      • plug one end of the Ethernet cable into your Micro-I and the other end into your Wi-Fi router or network access point.
    1. Connect your Micro-I to external power:
      • plug your Micro-I's power adapter into a wall socket and the other end (Micro-USB) into your Micro-I
      • turn on the power at the wall socket.
    1. Turn on your Micro-I:
      • Press the power button on your Micro-I for two seconds to turn it on:
        • the power button's back-light will flash red and green before settling on green
        • your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready.

2. Contact Techion Support

  1. Please contact Techion Support via https://u.fecpakg2.com/support, and provide:
    • the serial number of your Micro-I (i.e. MX-MIC-XXXX-X-XXXXXXXXXX)
    • your first and last names
    • your email address
    • your telephone number
    • mention that your submissions have not been uploaded to the Cloud.

3. For Techion Support:

  1. Inspect Micro-I's local database