Skip to content
English - New Zealand
Contact us
  • There are no suggestions because the search field is empty.

Commercial User - Auto Upload Submission Troubleshooting

Between software versions v3.11 and v3.12 Commercial Users who use the portal's ‘Auto-Upload’ submissions were not uploading correctly. It even happens after the green 'Upload Successful' banner has been shown. Instead of uploading to our system for the test images to be read the submission stays in your 'Upload Submission' tab.

 

As of Software version 3.12, this has been resolved.

 

Using the ‘Manual-Upload’ function ensures test images upload correctly.

Our team are monitoring for unsuccessful submissions and will be in contact to retrieve any submissions that need to be uploaded. However, for any future submissions, use the ‘Manual-Upload’ function (outlined below) not the 'Auto-Upload' function.

 

A software release to solve this issue is scheduled for late January 2024 (pending testing). Meanwhile, follow these steps to ensure your submission is successfully uploaded.

 

This article will assist you in:

  • Troubleshooting
  • Steps to prevent incomplete uploads from occurring
    • Disable Auto-Upload
    • Using Manual-Upload

 

Troubleshooting

First, make sure that you are now running the latest version of the software. This will make sure you do not encounter this issue when using your Micro-I.

To check your submission has been successfully uploaded, you can access your submissions by clicking the 'Upload Submissions' tab located on the left of your portal. There, you can view the submission status and re-upload a sample if the initial upload was unsuccessful.

 

Disable Auto-Upload:

When creating a submission.

  • When creating a submission, locate the Auto-Upload checkbox at the bottom of the page.
  • Uncheck the box to disable auto upload for that submission.
  • Proceed to manually upload your submissions by navigating to the 'Upload Submissions' tab after the submission has been successfully captured.

 

Manually Upload Samples:

After capturing your submissions.

  • Visit the 'Upload Submissions' tab located in the sidebar.
  • Look for the submission that you want to upload and click on 'Upload'.