FECPAK Connect - FAQ
Frequently asked questions for the FECPAK Connect app.
What devices does FECPAK Connect support?
FECPAK Connect supports the following digital microscopes:
- Micro-I 100
- Micro-I 200
- Micro-I 300
Why can I not log in?
FECPAK Connect uses the same user credentials you use to log into https://online.fecpak.com/.
How do I reset my password?
You can reset your password by going to https://online.fecpak.com/login/resetpassword and following the on-screen instructions.
Why does the app not find my digital microscope?
Common reasons:- Your digital microscope might not be turned on.
- Please make sure your digital microscope is plugged in and powered on.
- Your digital microscope may be too far away from your mobile device.
- Open your mobile devices Wi-Fi settings and check your digital microscope's serial number is displayed in the list.
- If not, move your mobile device closer to your digital microscope.
- Re-open the app and try again.
- Your digital microscope might not be assigned to your account.
- Please reach out to our friendly team at hello@fecpak.com and we will get your digital microscope assigned to your account.
Why can I not connect to a Wi-Fi network?
Common reasons:
- Your digital microscope may be too far away from your Wi-Fi router.
- Please try move your digital microscope closer to your Wi-Fi router.
- The password to your Wi-Fi network is incorrect,
- Please double-check you are entering the correct Wi-Fi password for your Wi-Fi network.
Can't find your question?
If you can't find the answer to your question here, please feel free to contact our friendly team at hello@fecpak.com.