---
title: Have you not received your results?
description: Troubleshoot missing FECPAK results with step-by-step solutions for submission uploads, connectivity issues, processing delays, and account-related problems affecting result delivery.
---

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1. [FECPAK](https://help.fecpak.com/en-nz?hsLang=en-nz)
2. [RATA Platform](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz)
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# Have you not received your results?

### BEHAVIOUR YOU MAY EXPERIENCE:

**You have not received your results back within the usual timeframe.**

---

### 1. SAMPLE IMAGES ARE HELD UP IN THE CLOUD

> It may be that the image processing unit in the Cloud is holding up your sample images. Techion Support will need to assist in resolving the issue.

### Resolve the issue

#### 1. Contact Techion Support

1. Please contact Techion Support via [https://u.fecpakg2.com/support](https://u.fecpakg2.com/support), and provide: 
     - the serial number of your Micro-I (i.e. MX-MIC-XXXX-X-XXXXXXXXXX)
     - your first and last names
     - your email address
     - your telephone number
     - mention that you have not received your results back
     - your sample date
     - your mob name.

![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/30428481131289.png?width=120&height=90&name=30428481131289.png)

#### 2. For Techion Support

1. [Inspect image stacker](https://techiongrouplimited.sharepoint.com/:f:/s/TechionGroup/EsTqLMdRSXRMoO9TxLblsu0BEFMQdu_qTlAjt3ZMkPw3ng?e=3LDotF).

 

 

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