--- title: Is the cassette not drawn in to your Micro-I? description: Learn how to troubleshoot and resolve common FECPAK connectivity and device issues quickly with step-by-step guidance. --- [Skip to content](https://help.fecpak.com/en-nz/is-the-cassette-not-drawn-in-to-your-micro-i#main-content) English - New Zealand Show submenu for translations [![FECPAK\_Logo\_Blue](https://help.fecpak.com/hs-fs/hubfs/FECPAK_Logo_Blue.png?width=306&height=80&name=FECPAK_Logo_Blue.png)](https://help.fecpak.com/en-nz?hsLang=en-nz) Open main navigation Close main navigation - English - New Zealand Show submenu for translations - [Contact us](mailto:hello@fecpak.com) [Contact us](mailto:hello@fecpak.com) How can we help you? - There are no suggestions because the search field is empty. 1. [FECPAK](https://help.fecpak.com/en-nz?hsLang=en-nz) 2. [RATA Platform](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz) 3. [Cassettes](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz#cassettes) # Is the cassette not drawn in to your Micro-I? ### BEHAVIOUR YOU MAY EXPERIENCE: **The cassette is not drawn further into your Micro-I after you insert it.** --- ### 1. MICRO-I IS TURNED OFF > It may be that your Micro-I turned off after you visited the submission page. ### Resolve the issue #### 1. Remove the cassette 1. Pull the cassette out gently from the front of your Micro-I. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578074009.jpg?width=355&height=267&name=23808578074009.jpg) #### 2. Turn on your Micro-I 1. Press the power button on your Micro-I for two seconds to turn it on: - The power button's back-light will flash red and green before settling on green - Your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808583971737.jpg?width=355&height=266&name=23808583971737.jpg) #### 3. Log in to your Micro-I  1. Visit the FECPAKG2 portal and log in when prompted. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782472654617.png?width=355&height=355&name=29782472654617.png) #### 4. Return to your submission 1. Select 'Edit a submission'. 2. Select the relevant Micro-I, if prompted. 3. Select the sample you want to submit. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782472689945.png?width=355&height=234&name=29782472689945.png) #### 5. Check your sample 1. Confirm that your fill is still good: - If not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette. - If not and your sample has been resting in the sedimenter/saline for longer than an hour, prepare a new sample. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578079129.png?width=355&height=266&name=23808578079129.png) #### 6. Insert the cassette 1. When prompted: 1. Hold the cassette as still and level as possible. 2. Gently insert the cassette into your Micro-I, leading with the pointed end. 3. Ensure the cassette is pushed as far in until you feel resistance from the motors. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782472698905.png?width=355&height=249&name=29782472698905.png) ### Help Centre | ![](https://help.fecpak.com/hubfs/Knowledge%20Base%20Import/23808578089241.png) | Please refer to the Help Centre for a video on the recommended way of inserting a cassette at [https://u.fecpakg2.com/hlp-fcpk-insrt](https://u.fecpakg2.com/hlp-fcpk-insrt). | | --- | --- | --- ### 2. MICRO-I'S BATTERY CHARGE IS LOW > If the previous solution did not resolve the issue, it may be that your Micro-I 's battery's charge is too low to power up all the Micro-I's components (if applicable). ### Resolve the issue #### 1. Remove the cassette 1. Pull the cassette out gently from the front of your Micro-I. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578074009-1.jpg?width=355&height=266&name=23808578074009-1.jpg) #### 2. Turn off your Micro-I 1. If your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off: - the power button's backlight will turn off after flashing red - your Micro-I's internal light will turn off after flashing amber. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578090265.jpg?width=355&height=266&name=23808578090265.jpg) #### 3. Connect your Micro-I to external power 1. Plug your Micro-I's power adapter into a wall socket and the other end (Micro-USB) into your Micro-I. 2. Turn on the power at the wall socket. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578094233.jpg?width=355&height=266&name=23808578094233.jpg) #### 4. Turn on your Micro-I 1. Press the power button on your Micro-I for two seconds to turn it on: - the power button's backlight will flash red and green before settling on green - your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808583971737-1.jpg?width=355&height=266&name=23808583971737-1.jpg) #### 5. Log in to your Micro-I 1. Visit the FECPAKG2 portal and log in when prompted. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782457804057.png?width=355&height=355&name=29782457804057.png) #### 6. Return to your submission 1. Select 'Edit a submission'. 2. Select the relevant Micro-I, if prompted. 3. Select the sample you want to submit. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782457813017.png?width=355&height=234&name=29782457813017.png) #### 7. Check your sample 1. Confirm that your fill is still good: - If not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette - If not and your sample has been resting in the sedimenter/saline for longer than an hour, prepare a new sample. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578079129-1.png?width=355&height=266&name=23808578079129-1.png) #### 8. Insert the cassette 1. When prompted: 1. Hold the cassette as still and level as possible 2. Gently insert the cassette into your Micro-I, leading with the pointed end 3. Ensure the cassette is pushed as far in until you feel resistance from the motors. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782457825049.png?width=355&height=249&name=29782457825049.png)   --- ### 3. SOFTWARE IS NOT READY TO RECEIVE THE CASSETTE > If the previous solution did not resolve the issue, it may be that the software was not ready to receive the cassette. ### Resolve the issue #### 1. Remove the cassette 1. Pull the cassette out gently from the front of your Micro-I. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578074009-2.jpg?width=355&height=266&name=23808578074009-2.jpg) #### 2. Check your sample 1. Confirm that your fill is still good: - If not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette - If not and your sample has been resting in the sedimenter/saline for more than an hour, prepare a new sample. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578079129-2.png?width=355&height=266&name=23808578079129-2.png) #### 3. Insert the cassette 1. When prompted: 1. Hold the cassette as still and level as possible 2. Gently insert the cassette into your Micro-I, leading with the pointed end 3. Ensure the cassette is pushed as far in until you feel resistance from the motors. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782457833881.png?width=355&height=249&name=29782457833881.png) ### Help Centre **Tables can't be imported directly. Please insert an image of your table which can be found [here](https://help.fecpak.com/en-nz/fecpak/is-the-cassette-not-drawn-in-to-your-micro-i?hsLang=en-nz).** | ![](https://help.fecpak.com/hubfs/Knowledge%20Base%20Import/360096371473.png) | Please refer to the Help Centre for a video on the recommended way of inserting a cassette at [https://u.fecpakg2.com/hlp-fcpk-insrt](https://u.fecpakg2.com/hlp-fcpk-insrt). | | --- | --- | --- ### 4. CASSETTE IS NOT INSERTED FAR ENOUGH > If the previous solution did not resolve the issue, it may be that you did not insert the cassette far enough into the Micro-I, and the motorised wheel was not able to grab a hold of the cassette. ### Resolve the issue #### 1. Remove the cassette 1. Pull the cassette out gently from the front of your Micro-I. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578074009-3.jpg?width=355&height=266&name=23808578074009-3.jpg) #### 2. Reload the web page 1. Refresh your web page by holding down the 'Ctrl' key while pressing 'F5'. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578094617.png?width=120&height=90&name=23808578094617.png) #### 3. Return to your submission 1. If you were taken away from the sample submission form: ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782472781593.png?width=355&height=234&name=29782472781593.png) #### 4. Check your sample 1. Confirm that your fill is still good: - if not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette - if not and your sample has been resting in the sedimenter/saline for more than an hour, prepare a new sample. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578079129-3.png?width=355&height=266&name=23808578079129-3.png) #### 5. Insert the cassette 1. When prompted: 1. Hold the cassette as still and level as possible 2. Gently insert the cassette into your Micro-I, leading with the pointed end 3. Ensure the cassette is pushed as far in until you feel resistance from the motors. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782472809881.png?width=355&height=249&name=29782472809881.png) ### Help Centre | ![](https://help.fecpak.com/hubfs/Knowledge%20Base%20Import/360096371473-1.png) | Please refer to the Help Centre for a video on the recommended way of inserting a cassette at [https://u.fecpakg2.com/hlp-fcpk-insrt](https://u.fecpakg2.com/hlp-fcpk-insrt).  | | --- | --- | --- ### 5. CASSETTE HAS EXPANDED > If the previous solution did not resolve the issue, it may be that the cassette expanded due to heat or continual use, which might prevent the motorised wheel from grabbing a hold of the cassette and drawing it in. ### Resolve the issue #### 1. Remove the cassette 1. Pull the cassette out gently from the front of your Micro-I. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578074009-4.jpg?width=355&height=266&name=23808578074009-4.jpg) #### 2. Clean the cassette 1. Empty the cassette safely. 2. Rinse the cassette under running water: - Do not touch the rods in the wells. - Do not put any hard instruments in the wells. - Do not use any harsh chemicals. 3. Ensure that the external surfaces are clear of residue and debris. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900008710563.jpg?width=355&height=266&name=900008710563.jpg) #### 3. Inspect the cassette: 1. Place the cassette on its side on a flat, hard surface. 2. Apply downward pressure to close any visible gaps where the two sides of the cassette join. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900007784126.jpg?width=355&height=266&name=900007784126.jpg) #### 4. Refill the cassette 1. If your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette. 2. Prepare a new sample if the sample has been resting in the sedimenter/saline for more than an hour. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578079129-4.png?width=355&height=266&name=23808578079129-4.png) #### 5. Reload the web page 1. Refresh your web page by holding down the 'Ctrl' key while pressing 'F5'. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578094617-1.png?width=120&height=90&name=23808578094617-1.png) #### 6. Return to your submission 1. If you were taken away from the sample submission form: ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782472840601.png?width=355&height=234&name=29782472840601.png) #### 7. Insert the cassette 1. When prompted: 1. Hold the cassette as still and level as possible 2. Gently insert the cassette into your Micro-I, leading with the pointed end 3. Ensure the cassette is pushed as far in until you feel resistance from the motors. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782457889049.png?width=355&height=249&name=29782457889049.png) ### Help Centre | ![](https://help.fecpak.com/hubfs/Knowledge%20Base%20Import/360096371473-2.png) | Please refer to the Help Centre for further information on cleaning your equipment at [https://online.fecpakg2.com/help-clean-equipment](https://online.fecpakg2.com/help-clean-equipment). | | --- | --- | --- ### 6. DEBRIS ATTACHED TO THE OUTSIDE OF THE CASSETTE AND/OR THE INSIDE OF THE MICRO-I > If the previous solution did not resolve the issue, it may be that debris is attached to the outside of the cassette or the inside of the Micro-I, which might prevent the motorised wheel from grabbing a hold of the cassette and drawing it in. There is a solution you can try yourself. ### Resolve the issue #### 1. Remove the cassette 1. Pull the cassette out gently from the front of your Micro-I. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578074009-Jun-07-2026-10-30-44-3979-PM.jpg?width=355&height=266&name=23808578074009-Jun-07-2026-10-30-44-3979-PM.jpg) #### 2. Clean the cassette 1. Empty the cassette safely. 2. Rinse the cassette under running water: - Do not touch the rods in the wells. - Do not put any hard instruments in the wells. - Do not use any harsh chemicals. 3. Ensure that the external surfaces are clear of residue and debris. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900008710563-1.jpg?width=355&height=266&name=900008710563-1.jpg) #### 3. Clean the Micro-I 1. Please follow the instructions in the User Guide, and clean your Micro-I: - Do not submerge in water - use a dry cloth or compressed air only - Do not use harsh chemicals. 2. Ensure that the bottom and sides of the Micro-I's chamber are clear of residue and debris. #### 4. Refill the cassette 1. If your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette. 2. Prepare a new sample if the sample has been resting in the sedimenter/saline for more than an hour. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578079129-Jun-07-2026-10-30-54-4957-PM.png?width=355&height=266&name=23808578079129-Jun-07-2026-10-30-54-4957-PM.png) #### 5. Reload the web page 1. Refresh your web page by holding down the 'Ctrl' key while pressing 'F5'. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578094617-2.png?width=120&height=90&name=23808578094617-2.png) #### 6. Return to your submission 1. If you were taken away from the sample submission form: ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782457893785.png?width=355&height=234&name=29782457893785.png) #### 7. Insert the cassette 1. When prompted: 1. Hold the cassette as still and level as possible 2. Gently insert the cassette into your Micro-I, leading with the pointed end 3. Ensure the cassette is pushed as far in until you feel resistance from the motors. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782472866585.png?width=355&height=249&name=29782472866585.png) ### Help Centre | ![](https://help.fecpak.com/hubfs/Knowledge%20Base%20Import/360096371473-3.png) | Please refer to the Help Centre for further information on cleaning your equipment at [https://online.fecpakg2.com/help-clean-equipment](https://online.fecpakg2.com/help-clean-equipment). | | --- | --- | --- ### 7. PROXIMITY SENSOR DOES NOT DETECT THE CASSETTE > If the previous solution did not resolve the issue, it may be that the proximity sensor did not detect the cassette. ### Resolve the issue #### 1. Remove the cassette 1. Pull the cassette out gently from the front of your Micro-I. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578074009-Jun-07-2026-10-31-19-7809-PM.jpg?width=355&height=266&name=23808578074009-Jun-07-2026-10-31-19-7809-PM.jpg) #### 2. Turn off your Micro-I  1. If your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off: - the power button's backlight will turn off after flashing red - your Micro-I's internal light will turn off after flashing amber. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578090265-1.jpg?width=355&height=266&name=23808578090265-1.jpg) #### 3. Inspect your Micro-I  1. Check inside your Micro-I chamber to see if the reflective strip is attached to the top, and is not bent or folded over. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578095641.jpg?width=355&height=266&name=23808578095641.jpg) #### 4. If the reflective strip is properly attached ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808583971737-2.jpg?width=355&height=266&name=23808583971737-2.jpg) ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782457923097.png?width=355&height=355&name=29782457923097.png) ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782457933977.png?width=355&height=234&name=29782457933977.png) ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578079129-Jun-07-2026-10-31-50-0897-PM.png?width=355&height=266&name=23808578079129-Jun-07-2026-10-31-50-0897-PM.png) ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782457943449.png?width=355&height=249&name=29782457943449.png) #### 5. If the reflective strip is not properly attached or your sample images are still partially or completely black, prepare your Micro-I for Techion Support to connect to it remotely ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808583987353.jpg?width=355&height=266&name=23808583987353.jpg) ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578094233-1.jpg?width=355&height=266&name=23808578094233-1.jpg) ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808583971737-3.jpg?width=355&height=266&name=23808583971737-3.jpg) ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900008710603.jpg?width=355&height=266&name=900008710603.jpg)  ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/900007784186.jpg?width=355&height=266&name=900007784186.jpg) #### 6. Contact Techion Support 1. Please contact Techion Support via [https://u.fecpakg2.com/support](https://u.fecpakg2.com/support), and provide: - The serial number of your Micro-I (i.e. MX-MIC-XXXX-X-XXXXXXXXXX) - Your first and last names - Your email address - Your telephone number - Mention if the reflective tape is present, bent, folded over, or not attached at all. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808583987993.png?width=120&height=90&name=23808583987993.png) #### 7. For Techion Support 1. [Test Micro-I proximity sensor](https://techiongrouplimited.sharepoint.com/:f:/s/ITTeam/EixIVNG2bVBGjE1hD2KDOY8B-nT-Dv5fyZrVVp8S2jf0Ag?e=mm79t6). ### Help Centre | ![](https://help.fecpak.com/hubfs/Knowledge%20Base%20Import/360096371473-4.png) | Please refer to the Help Centre for a video on the recommended way of inserting a cassette at [https://u.fecpakg2.com/hlp-fcpk-insrt](https://u.fecpakg2.com/hlp-fcpk-insrt). | | --- | --- | --- ### BEHAVIOUR YOU MAY EXPERIENCE: **The cassette is not drawn further into your Micro-I after you insert it when navigating to the submission form from [https://online.fecpakg2.com](https://online.fecpakg2.com).** --- ### 8. MICRO-I LOST ITS CONNECTION TO THE NETWORK > If the previous solution did not resolve the issue, it may be that your Micro-I was disconnected from your network after you visited the submission page: > > - your Micro-I, Wi-Fi router or network access point dropped the connection > - the Ethernet cable, if used, was removed. ### Resolve the issue #### 1. Remove the cassette 1. Pull the cassette out gently from the front of your Micro-I. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578074009-Jun-07-2026-10-32-35-9060-PM.jpg?width=355&height=266&name=23808578074009-Jun-07-2026-10-32-35-9060-PM.jpg) #### 2. Turn off your Micro-I 1. If your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off: - the power button's backlight will turn off after flashing red - your Micro-I's internal light will turn off after flashing amber. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578090265-2.jpg?width=355&height=266&name=23808578090265-2.jpg) #### 3. Inspect the equipment 1. If applicable, check that the Ethernet cable is plugged in and is not visibly damaged. 2. If the Ethernet cable is visibly damaged, please replace it. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808583987353-1.jpg?width=355&height=266&name=23808583987353-1.jpg) #### 4. Turn on your Micro-I  1. Press the power button on your Micro-I for two seconds to turn it on: - The power button's backlight will flash red and green before settling on green. - Your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808583971737-4.jpg?width=355&height=266&name=23808583971737-4.jpg) #### 5. Log in to your Micro-I 1. Visit the FECPAKG2 portal and log in when prompted. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782472899225.png?width=355&height=355&name=29782472899225.png) #### 6. Return to your submission 1. Select 'Edit a submission'. 2. Select the relevant Micro-I, if prompted. 3. Select the sample you want to submit. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782457978009.png?width=355&height=234&name=29782457978009.png) #### 7. Check your sample 1. Confirm that your fill is still good: - if not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette - if not and your sample has been resting in the sedimenter/saline for more than an hour, prepare a new sample. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578079129-Jun-07-2026-10-33-06-2412-PM.png?width=355&height=266&name=23808578079129-Jun-07-2026-10-33-06-2412-PM.png) #### 8. Insert the cassette 1. When prompted: 1. Hold the cassette as still and level as possible 2. Gently insert the cassette into your Micro-I, leading with the pointed end 3. Ensure the cassette is pushed as far in until you feel resistance from the motors. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782457987353.png?width=355&height=249&name=29782457987353.png) ### Help Centre | ![](https://help.fecpak.com/hubfs/Knowledge%20Base%20Import/23808583989017.png) | Please refer to the Help Centre for further information on connecting your Micro-I to the Internet at [https://online.fecpakg2.com/help-ethernet](https://online.fecpakg2.com/help-ethernet). | | --- | --- | --- ### 9. ANOTHER MICRO-I IS SELECTED > If you have two or more Micro-Is and the previous solution did not resolve the issue, it may be that you chose a different Micro-I to the one you are inserting the cassette into after selecting 'Create a submission', 'Edit a submission' or 'Upload submissions'. ### Resolve the issue #### 1. Return to your submission 1. Select 'Edit a submission'. 2. Select the relevant Micro-I, if prompted. 3. Select the sample you want to submit. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782458006681.png?width=355&height=234&name=29782458006681.png) #### 2. Check your sample 1. Confirm that your fill is still good: - if not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette - if not and your sample has been resting in the sedimenter/saline for more than an hour, prepare a new sample. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/23808578079129-Jun-07-2026-10-33-26-1343-PM.png?width=355&height=266&name=23808578079129-Jun-07-2026-10-33-26-1343-PM.png) #### 3. Insert the cassette 1. When prompted: 1. Hold the cassette as still and level as possible 2. Gently insert the cassette into your Micro-I, leading with the pointed end 3. Ensure the cassette is pushed as far in until you feel resistance from the motors. ![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/29782458014873.png?width=355&height=249&name=29782458014873.png) ### Help Centre | ![](https://help.fecpak.com/hubfs/Knowledge%20Base%20Import/23808583989017-1.png) | Please refer to the Help Centre for information on submitting a sample [https://online.fecpakg2.com/user-guide/help-submit-sample](https://online.fecpakg2.com/user-guide/help-submit-sample). | | --- | --- |   - [General Questions](https://help.fecpak.com/en-nz/general-questions?hsLang=en-nz#main-content) - [Support Hours](https://help.fecpak.com/en-nz/general-questions?hsLang=en-nz#support-hours) - [RATA Platform](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz#main-content) - [Releases](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz#releases) - [Networking](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz#networking) - [Power](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz#power) - [Submissions](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz#submissions) - [Portal](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz#portal) - [Major Incidents](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz#major-incidents) - [Cassettes](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz#cassettes) - [Account Management](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz#account-management) - [Sample images](https://help.fecpak.com/en-nz/rata-platform?hsLang=en-nz#sample-images) - [FECPAK Connect](https://help.fecpak.com/en-nz/fecpak-connect?hsLang=en-nz) [![FECPAK\_Logo\_Blue](https://help.fecpak.com/hs-fs/hubfs/FECPAK_Logo_Blue.png?width=306&height=80&name=FECPAK_Logo_Blue.png "FECPAK_Logo_Blue")](https://help.fecpak.com/en-nz?hsLang=en-nz) Copyright © 2026, Techion Group Limited | [Privacy policy](https://fecpak.com/nz/privacy-policy)