---
title: Samples | Upload Submission | Error | fixing upload errors
description: Fix upload submission errors on your Micro-I with step-by-step troubleshooting for connectivity, power, network, and data issues preventing successful Cloud uploads.
---

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# Samples | Upload Submission | Error | fixing upload errors

### BEHAVIOUR YOU MAY EXPERIENCE:

**Your samples have not been uploaded and instead have a badge next to them with "Error".**

---

### 1. SAMPLE INFORMATION IS MISSING

> It may be that between filling in the information for a sample and submitting

### Resolve the issue

**1. Log in to your Micro-I**

1. 1. Visit the FECPAKG2 portal and log in when prompted.

![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/30461941143705.png?width=355&height=269&name=30461941143705.png)

**2. Return to the list of your pending uploads**

1. 1. Select 'upload submissions'

![](https://help.fecpak.com/hs-fs/hubfs/Knowledge%20Base%20Import/30461941151257.png?width=355&height=249&name=30461941151257.png)![](https://help.fecpak.com/hubfs/Knowledge%20Base%20Import/23809764137241.png)

**3. Edit the affected submission**

1. Click the "edit" icon on the errored submission.
2. Select an option for each required field (Mob and Individual), other fields can be left blank if they have appeared. (Note: Only saved fields can be entered here. You can not add new values to these fields).
3. Click "Save"
4. Click "Upload"

![](https://help.fecpak.com/hubfs/Knowledge%20Base%20Import/30473230606745.png)

 

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