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Does your sample's image capture status not proceed past 'Initiating the camera' or shows 'Connecting to Micro-I capture control'?

BEHAVIOUR YOU MAY EXPERIENCE:

The status of image capture does not proceed past 'Initiating the camera' or 'Connecting to Micro-I capture control' after starting the image capture process.

1. MICRO-I IS TURNED OFF

It may be that your Micro-I turned off after you visited the submission page.

Resolve the issue

1. Remove the cassette

  1. Pull the cassette out gently from the front of your Micro-I.

2. Turn on your Micro-I 

  1. Press the power button on your Micro-I for two seconds to turn it on:
    • the power button's back-light will flash red and green before settling on green
    • your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready.

3. Log in to your Micro-I 

  1. Visit the FECPAKG2 portal and log in when prompted.

4. Return to your submission

  1. Select 'edit a submission'.
  2. Select the relevant Micro-I, if prompted.
  3. Select the sample you want to submit.

5. Check your sample

  1. Confirm that your fill is still good:
    • if not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette
    • if not and your sample has been resting in the sedimenter/saline for more than an hour, prepare a new sample.

6. Insert the cassette

  1. When prompted:
    1. hold the cassette as still and level as possible
    2. gently insert the cassette into your Micro-I, leading with the pointed end
    3. ensure the cassette is pushed as far in until you feel resistance from the motors.

Help Centre

 

Please follow a video tutorial on the recommended way to turn on your Micro-I at https://u.fecpakg2.com/hlp-fcpk-trnn.

2. MICRO-I'S BATTERY CHARGE IS LOW

It may be that your Micro-I's battery's charge is too low to power up all the Micro-I's components.

Resolve the issue

1. Remove the cassette

  1. Pull the cassette out gently from the front of your Micro-I.

2. Turn off your Micro-I 

  1. If your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off:
    • the power button's backlight will turn off after flashing red
    • your Micro-I's internal light will turn off after flashing amber.

3. Connect your Micro-I to external power

  1. Plug your Micro-I's power adapter into a wall socket and the other end (Micro-USB) into your Micro-I.
  2. Turn on the power at the wall socket.

4. Turn on your Micro-I 

  1. Press the power button on your Micro-I for two seconds to turn it on:
    • the power button's backlight will flash red and green before settling on green
    • your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready.

5. Log in to your Micro-I 

  1. Visit the FECPAKG2 portal and log in when prompted.

6. Return to your submission

  1. Select 'edit a submission'.
  2. Select the relevant Micro-I, if prompted.
  3. Select the sample you want to submit.

7. Check your sample

  1. Confirm that your fill is still good:
    • if not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette
    • if not and your sample has been resting in the sedimenter/saline for more than an hour, prepare a new sample.

8. Insert the cassette

  1. When prompted:
    1. hold the cassette as still and level as possible
    2. gently insert the cassette into your Micro-I, leading with the pointed end
    3. ensure the cassette is pushed as far in until you feel resistance from the motors.

 

3. SOFTWARE DID NOT START UP CORRECTLY

It may be that the software did not start up correctly. 

Resolve the issue

1. Remove the cassette

  1. Pull the cassette out gently from the front of your Micro-I.

2. Turn off your Micro-I 

  1. If your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off:
    • the power button's backlight will turn off after flashing red
    • your Micro-I's internal light will turn off after flashing amber.

3. Turn on your Micro-I 

  1. Press the power button on your Micro-I for two seconds to turn it on:
    • the power button's backlight will flash red and green before settling on green
    • your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready.

4. Log in to your Micro-I

  1. Visit the FECPAKG2 portal and log in when prompted.

5. Return to your submission

  1. Select 'edit a submission'.
  2. Select the relevant Micro-I, if prompted.
  3. Select the sample you want to submit.

6. Check your sample

  1. Confirm that your fill is still good:
    • if not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette
    • if not and your sample has been resting in the sedimenter/saline for more than an hour, prepare a new sample.

7. Insert the cassette

  1. When prompted:
    1. hold the cassette as still and level as possible
    2. gently insert the cassette into your Micro-I, leading with the pointed end
    3. ensure the cassette is pushed as far in until you feel resistance from the motors.

 

4. MICRO-I LOST ITS CONNECTION TO THE NETWORK

If the previous solution did not resolve the issue, it may be that your Micro-I was disconnected from your network after you visited the submission page:
  • your Micro-I, Wi-Fi router or network access point dropped the connection
  • the Ethernet cable, if used, was removed.

Resolve the issue

1. Remove the cassette

  1. Pull the cassette out gently from the front of your Micro-I.

2. Turn off your Micro-I 

  1. If your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off:
    • the power button's backlight will turn off after flashing red
    • your Micro-I's internal light will turn off after flashing amber.

3. Inspect the equipment

  1. If applicable, check that the Ethernet cable is plugged in and is not visibly damaged.
  2. If the Ethernet cable is visibly damaged, please replace it.

4. Turn on your Micro-I 

  1. Press the power button on your Micro-I for two seconds to turn it on:
    • the power button's backlight will flash red and green before settling on green
    • your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready.

5. Log in to your Micro-I

  1. Visit the FECPAKG2 portal and log in when prompted.

6. Return to your submission

  1. Select 'edit a submission'.
  2. Select the relevant Micro-I, if prompted.
  3. Select the sample you want to submit.

7. Check your sample

  1. Confirm that your fill is still good:
    • if not and your sample has been resting in the sedimenter/saline for less than an hour, refill the cassette
    • if not and your sample has been resting in the sedimenter/saline for more than an hour, prepare a new sample.

8. Insert the cassette

  1. When prompted:
    1. hold the cassette as still and level as possible
    2. gently insert the cassette into your Micro-I, leading with the pointed end
    3. ensure the cassette is pushed as far in until you feel resistance from the motors.

Help Centre

Please refer to the Help Centre for further information on connecting your Micro-I to the Internet at https://online.fecpakg2.com/help-ethernet.

5. SOFTWARE IS CORRUPT

If the previous solution did not resolve the issue, it may be that the software has become corrupt. Techion Support will need to assist in resolving the issue.

Resolve the issue

1. Remove the cassette

  1. Pull the cassette out gently from the front of your Micro-I.

2. Prepare your Micro-I for Techion Support to connect to it remotely

    1. Turn off your Micro-I:
      • if your Micro-I is on (i.e. the power button is green), press the power button for three seconds to turn it off:
        • the power button's backlight will turn off after flashing red
        • your Micro-I's internal light will turn off after flashing amber.
    1. Connect your Micro-I to your network:
      • move your Micro-I near your Wi-Fi router or network access point
      • plug one end of the Ethernet cable into your Micro-I and the other end into your Wi-Fi router or network access point.
    1. Connect your Micro-I to external power:
      • plug your Micro-I's power adapter into a wall socket and the other end (Micro-USB) into your Micro-I
      • turn on the power at the wall socket.
    1. Turn on your Micro-I:
      • Press the power button on your Micro-I for two seconds to turn it on:
        • the power button's back-light will flash red and green before settling on green
        • your Micro-I's internal light will glow yellow and flash white before settling on solid white when ready.
    1. Insert a cassette:
      • Insert a full cassette partway through your Micro-I, gently pushing it in until the cassette starts protruding out the back of your Micro-I.

3. Contact Techion Support

  1. Please contact Techion Support via https://u.fecpakg2.com/support, and provide:
    • the serial number of your Micro-I (i.e. MX-MIC-XXXX-X-XXXXXXXXXX)
    • your first and last names
    • your email address
    • your telephone number
    • mention that image capture does not proceed past 'enabling capture'.

4. Clean the equipment

  1. Empty the cassette safely.
  2. Rinse the cassette's wells under running water.
    • Do not touch the rods in the wells.
    • Do not put any hard instruments in the wells.
    • Do not use any harsh chemicals.
  3. Ensure that the external surfaces are clear of residue and debris.

5. For Techion Support

  1. Test image capture process
  2. Reinstall Micro-I software.