RATA platform

Power

• Does your Micro-I turn off intermittently?

Networking

• Connecting your Micro-I to the internet in version 3.12 or above
• Are you shown an error message when you connect to your Micro-I from within the portal?
• Are you shown an error message when you visit http://10.11.12.1?
• Does your Micro-I not detect any Wi-Fi networks?

Submissions

• Are your submissions not uploading?
• Does your sample's image capture status not proceed past 'Initiating the camera' or shows 'Connecting to Micro-I capture control'?
• Has your sample's image capture been running for longer than 12 minutes?

Portal

• Are you unable to log into the FECPAK portal?

Cassettes

• How to Troubleshoot Wetting Issues in your Cassette
• Does the cassette go straight through your Micro-I without stopping?
• Is the cassette not drawn in to your Micro-I?

Account Management

• Adding/Removing a Contact to an existing Account

Sample images

• Are your sample images out of focus, misshapen or obscured?
• Are your sample images partially or completely black?